I Bought Multiple Roblox Products, But They Aren’t Working!

I Bought Multiple Roblox Products, But They Aren’t Working!

If you’ve purchased multiple products from us and are experiencing issues, don’t worry—it’s a common situation with a simple fix! Since our products rely on the UXP Library System, some conflicts can occur when installing multiple items into your game. Here’s a detailed guide to troubleshoot and resolve these issues.

Why Aren’t the Products Working?

The most common reason multiple products don’t work is due to duplicate folders with the same name. For example:

• If two products add a folder named uxpRS to ReplicatedStorage, the system may fail because it doesn’t know which folder to use.
• Similar conflicts may occur in other services like uxpSSS in ServerScriptService.

Additionally, if your products use ProfileService, only one instance of ProfileService can be active in your game.

How to Fix the Issue

Follow these steps to resolve conflicts and get your products working:

1. Check for Duplicate Folders

1. Open Explorer in Roblox Studio.
2. Navigate to the following services:
   • ReplicatedStorage
   • ServerScriptService
   • Other relevant services (e.g., ServerStorage, Workspace)
3. Look for folders with names like uxpRS, uxpSSS, or others specific to our products.

2. Consolidate the Contents

1. For each duplicate folder (e.g., multiple uxpRS folders):
   • Open each folder and move all the contents into a single uxpRS folder.
2. Once you’ve consolidated the contents, delete the empty or extra folders.

3. Repeat for Other Services

Apply the same process to folders in ServerScriptService, ServerStorage, or any other service where duplicates exist.

4. ProfileService Adjustments

If your products use ProfileService, ensure that only one instance of ProfileService is running in your game.

• Merge the logic or configurations from each product into a single ProfileService instance to avoid conflicts.

Pro Tips

• Always test your products on a clean Baseplate first before adding them to your main game. This helps you identify potential issues early.
• After merging the folders, test the game to ensure all systems are working correctly.
• Keep a backup of your game before making major changes.

Need Further Assistance?

If you’ve followed these steps and your products still aren’t working, feel free to reach out to us:

1. Go to the #tickets channel in our Discord server.
2. Open a ticket and provide the following details:
   • Names of the products you’ve purchased.
   • A screenshot or description of your Explorer layout.
   • Any errors you’re seeing in the Output window.

Our support team will assist you in resolving the issue.

Conclusion

When using multiple UXP-based products, resolving duplicate folder conflicts is key to ensuring everything works seamlessly. By following the steps above, you can consolidate the folders, handle ProfileService conflicts, and get your products running smoothly.

If you need further help, don’t hesitate to contact us through our Discord support system. We’re here to make sure you have the best experience with our products!